Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

New Phone isn't working

I received my new iphone a couple of weeks ago, after a couple of days it started hanging and freezing a couple of times a day. Now it's freezing intermittently throughout the day and turning off. Some days Im not able to dial out on the phone eithe...

Resolved! Changing a tariff...

Hi All, I just wondered how easy it is to change a price plan when you're mid-term. The background, I got an iPhone 13 mini a few months ago for my niece. Gave her the handset and use the sim myself. It's got 4GB of data on it only and I use it as ...

Trade in phone to upgrade

I want trade in my S20 note ultra in order to pay the early upgrade fee. Is it possible and if so, how do i go about it? My early upgrade fee is £187 and the phone is worth £280 Cheers

Sim only contract upgrade

Hello there, I’ll soon be out of a 24 month contract and I’ll be going onto a sim-only 24month contract. Should I decide to upgrade my phone within that 24 month period with EE would there be any issues with the existing 24month sim only contract or...

Billing up by 9%

Re: EE Upgrades: All you need to know

Please can someone tell me what exactly do I need to return, when upgrading to a new phone? Do EE want just the old phone back? Or do I need the original box, charger, cable, case etc? Thanks

Miss sold oppo with extras but expired

I recently upgraded my phone in store, which advertised oppo X5 light and free headphones and watch, on setting up the phone I found out the deal has expired. I only really went with the phone for the deal, the store is saying I can't return and on ...

Bill not correct

i got behind last month on my bill and paid it off just before the new one needed paying on the 26 of this month but im trying to pay this months but last months amount still been updated to say ive payed.is there any EE employees that monitor this c...

Charges on bill from

Hi, I have noticed charges on my bill for a ‘Dealsaints’ I have no idea who they are or why I am being charged. After lots of wrangling to find out a code to stop them. I texted ‘stop’ but why is this being allowed by EE? It was so difficult to find...

Resolved! Contact ee

Hi, My account has been suspended and i can’t contact EE to try and sort it out, the live chat isn’t coming up and i can’t ring 150. I haven’t got any other devices to try and ring because i live on my own. Is there anything else i can try ?