Billing up by 9%

[Schockwave]

Hello @Frank1466 ,

\Welcome to the community,

That is correct, this happens every year, which you would have seen when you signed the contract.

I would suggest taking a look here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/mobile-price-changes1

[Frank1466]

I have raised a complaint but as usual no reply . You are losing two contracts in December 

[Frank1466]

Not interested in how or why . All I am saying is due to your increase you are going to lose two phones in December . I raised a complaint with ee but as usual no reply and no help 

[Schockwave]

@Frank1466 ,you can raise a complaint, but I doubt it will make any difference, all networks work on the same principal, every year the prices rise, as shown on the link I gave you.

[Frank1466]

I have done but due to a total lack of interest from ee nobody has bothered to reply . I was told on the phone by one operator ring later and explain your situation and they will help . All I was told was let your account go into arrears and wreck your credit rating so the. They would do something . Completely useless 

[Katie_B]

Good Afternoon @Frank1466.

I am sorry to hear you are yet to receive a reply to your complaint, someone will be in touch regarding this as soon as possible.

I can see @Schockwave has provided you a link with all the information regarding the RPI & CPI increase.

How did you raise this complaint? was it over the phone or online? 

Speak soon, 

Katie 🙂

[Frank1466]

I raised the complaint online last week 

[Frank1466]

The two mobiles in question are linked to my ee account not this chat login 

[Katie_B]

Thanks for getting back to me @Frank1466. 

I have sent you a private message for more details. 

Katie 🙂