Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Being overcharged

I am on the £37 plan, but each month I get charged over £40... has the price gone up?? I have not used any add ons or out of plan services!

I have paid my bill since two days and services still suspended

Hi, I paid my bill via online baking to the Ee account details they have written but my services are still suspended. I couldn't with my card because it had been hacked in to and is barred now so I can't use it. I paid from my account to ee instead. ...

Re: How can I change my number

My new number is ********* Mod edit: [please do not post personal information on the community].

Upgrade mobile phone for new user

Hi all,I was wondering if someone could give some information about upgrading. I have been using EE since 2 months and there is "early upgrade after October" written in the my account. However when I talked with EE employee in the store, they said th...

Resolved! Updating billing details

I got a message telling me my latest bill could not be processed due to invalid billing details. I checked my account and my account is fully up to date, paid in full and the billing details are correct. Is this a scam/phising exercise?

Resolved! Upgrade

I have been with ee for over 10 years and wanting to upgrade but can’t chat to anyone online

Resolved! Re open my closed account

Hey guys. Unfortunately I was admitted to a mental ward for 12 weeks. I had no phone no nothing. I just got out a few days ago and my account has been closed..is there any chance to reopen the account?. Due to illness as it's not fair that I am bein...

Resolved! Need too return a phone

Hi by stupidity I have ordered 2 pixel google phones . I’ve recieved one yesterday and now having a 2nd one delivered today which I don’t need . Pkease could you advise me on returning package . thanks

Unable to upgrade

I am eligible for an upgrade but I keep getting a message ‘sorry no available plans for this device’. It says it on all plans and devices. Anyone experienced this?

Resolved! Early Upgrade issue

Hi! I am planning to upgrade from an old plan to an unlimited data plan. Q1: My old plan due date is mid-Dec, may I know do I need to pay early upgrade fee in this case? Q2: Do I need to pay both plans before the due date or just pay for the new pla...