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Unable to upgrade

emc0712
Explorer

‎26-05-2022 10:06 PM

I am eligible for an upgrade but I keep getting a message ‘sorry no available plans for this device’. It says it on all plans and devices. Anyone experienced this? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎27-05-2022 07:27 AM

@emc0712  Are you trying to upgrade before your upgrade period ? Ie an early upgrade or are you within the standard upgrade period which is 45 days before your minimum time. 

it it’s an early upgrade you have to have a same cost or a more costly tariff than you have now.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
emc0712
Explorer
In response to Chris_B

‎27-05-2022 08:28 AM

I am within the standard 45 days, so frustrating 

0 Helpful
Christopher_G
EE Community Support Team
In response to emc0712

‎27-05-2022 09:22 AM

Hi @emc0712

 

I'm sorry to hear that the plans aren't showing for you. I would recommend speaking with our Mobile Care team so they can look into this for you and run through some upgrade options.

 

Chris