Early Upgrade issue

HiToby · ‎26-05-2022

Hi! I am planning to upgrade from an old plan to an unlimited data plan.

Q1: My old plan due date is mid-Dec, may I know do I need to pay early upgrade fee in this case?

Q2: Do I need to pay both plans before the due date or just pay for the new plan?

Sorry for the silly question and Thank you for your time. Cheers!

Leanne_T · ‎26-05-2022

Thanks for coming here 🙂

To check for any early upgrade fees, log your My EE app and select Menu > Upgrade and this will show you any early upgrade fee.

Please see our Understanding your bill after an upgrade, Help page for help with what to expect after you upgrade.

Hope the information you have been given is helpful, let me know if you have any further questions 🙂

Leanne.

Chris_B · ‎26-05-2022

@HiToby To upgrade early you’ll pay off your old plan and you start your new plan you only have one plan to pay the new one.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎26-05-2022

Morning @HiToby

Thanks for coming here 🙂

To check for any early upgrade fees, log your My EE app and select Menu > Upgrade and this will show you any early upgrade fee.

Please see our Understanding your bill after an upgrade, Help page for help with what to expect after you upgrade.

Hope the information you have been given is helpful, let me know if you have any further questions 🙂

Leanne.

HiToby · ‎27-05-2022

Thank you for your reply!