Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! The month of February details bill

Hi,I need to take a details bill for February 2022. With my EE App. How can I do it?Subhash

EE monthly bill

I have a 2 year contract which I have had since April 2021 and it is £48 a month, for April and May 2022 my bill is £52.46 but there is no extra charges, just wondering why this has increased?

Resolved! Early cancellation

Hello Ee I’m wanting to cancel my contract earlier then planned! Trying to get hold of someone to find out prices!!! can I email someone please

Itemised bill

I'm struggling to find an itemised bill. I can see how much my bill is, but can't find what the extra charges are. for.

New customer

Hello. I have been a tariff plan for EE for 2 months! How can I stop it ??

Change card info

Hi, I've got a new debit card so my bill did not automatically go our and now my account is suspended. how do i update my card information?

Upgrade Premium on bill

recently upgraded to a new phone on my account. I understand the new account (bits of the new and old account date wise) However there is an upgrade premium of 85p. any idea what this is for as i upgraded on the correct day so im not sure what this ...

I have paid my bill and services still not working ?

I had my services cut off as I was late paying my bill.I have paid the full amount and still not restored ? Anyone know what I should do ? iPhone 13 pro max

Goodbye

After many years as a loyal customer, EE unilaterally changed my contract and increased my direct debit payments with no warning.Apalling, and I would imagine, borderline illegal behaviour. Got my PAC code today and will happily look for another prov...

Bill

Why my bill is soo high