Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Need to take a user off the account

I need to take delete one of the numbers off the account as my partner has passed away.

Resolved! Find itemised calls

I need a copy of my March and April 2021 bills and I need to see the call history on both of them. How do I find itemised calls on these bills please

Resolved! End of my contract

My contract is due to be renewed and wondered when I can change to SIM card only

Ee contract cost

I've been with ee for two years, the service has been good. What I'm not pleased with is the massive price increase. It started at £26 ppm, it is now £33.50, an incredible, and DISGUSTING 23% increase. I'll never use them again, greed is bad.

My bill

Hello I’m a month late in my phone bill due to me losing my bank cards I do apologise I always try make it in time with my contract I’ve now got my new bank cards and tryna pay the outstanding bill but it will not let me

Bill

Resolved! How do I cancel my account it was set up by BT

Can somebody please help me to cancel my account it was set up By BT don't like EE.Thanks ..

Resolved! How do i take of barring

How can i take off barring on my sccount ??

Resolved! Charged £4.99 on my bill no explanation

I accidentally sent a picture message and was billed 83p which was listed but also received another charge of £4.99 without any explanation of what this charge is for

Resolved! Payment

Iv made a payment by mistake can I get refunded please?