Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill Cost

My monthly bill has gone up and I don’t know why. Could anyone help with this?

Missed payment report incorrect

I have a missed payment for June for EE noted on my credit report from EE, which is incorrect and my bill was paid on 4/6/23 and shows on my EE account as paid also. How do I get this removed from my credit report as it has caused me to lose 94 point...

I don’t want to upgrade

Hi, My contract ends in July and I don’t want to upgrade. I want to end the contract with EE. Do I need to do anything or will the contract just end? thanks

Resolved! Upgrade free

I have been told I am due for a free upgrade

Outstanding payments

I've accidently left my billing account empty and now I can't figure out how to pay the outstanding bill and renew my contract could anyone help? I tried on the phone but it would stop responding as soon as I entered my details

How do I set up Automatic card payment for my EE

Resolved! Cancel contact

Hello how do I cancel my current contract?

My bill

Can you send me my up to date phone bill.thanks My name is [mod edit: please do not post personal information on the public board. Thanks!]

I would like to compline to Ofcom because you have decrease my data

Incorrect phone registered leading to delayed upgrade

I got a pixel 4 plan but during the course of my plan,after about a year or more,my pixel 4 broke and I put my SIM into an old Pixel 3. Now EE have changed my plan details to a year later which means my upgrade has now been delayed by over a year...a...