Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

It won’t let me pay my bill online or on the number 150

How do I stop a SIM card no longer needed but still paying

Bill payment made but not updated

Hiive just paid my £19.80 bill though ee, the page froze as I paid. Money has come out my Monzo but it hadn’t updated on the site?

Phone bill

NHS Perks not applied

I got a sim only plan and used the NHS Perks code for 20% discount. Every month I get a bill without discount and i have to call them to remind. This month again i got the full bill but surprisingly the operator said.. it is only this time that she i...

Data roaming

I arrived in Turkey on Friday the9th December I turned my data roaming off and have been using my phone when I have had Wi-Fi but I’ve just checked my bill and it said I’ve been charged 144 pounds for data roaming ?

Apple music

On my last upgrade on number ending 748 sim only it was to include Apple Music since the start I have not had availability to Apple Music which was on new plan

My EE app says my plan is £42 million!

I upgraded my sim only plan online last week and since then my app says my plan is something like £42 million a month (exc VAT!). The website is messed up too, it says £50 million last time I checked.The EE customer service team said they can't see w...

Change of owner ship

I would like to change ownership of my daughters phone as th contract is up

Can I terminate current plan and rejoin with lower plan?

I want to downgrade my plan, and my contracts already over. And I saw the article on ee said there’s no way to downgrade. Then can I terminate this account and have a new contract for lower plan right away?? If there’s no way to to that, I think I’m...