Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bills

Hello, I got a letter from you that I still have to pay 18.85f. Ok, but where do I pay it? It's not on my account

Rent sim

My bill

Hi does anyone know how i can vue my bill in advance. I never know when i have to pay my bill and ee wont let me change the date of payment. Ee has spread out multiple little payments so i never know what has to be paid when. Can anyone help?

Final bill error

You’ve sent me a final bill and I wish to query

Resolved! Multi Line Discount

Hi, I want to get another sim and use the Multi-Line Discount. I was wondering if i can pay for the new sim with a different bank account and carry on paying for the 1st sim with the original bank account.

Resolved! Money left on last account

I left EE for just a few days in order to switch over a new provider. However, that provider not beeing able to offer what I was after, I therefore decided to re-join EE. However, EE briefly cancelled my account so that I had to re-register as if i...

Resolved! Hi number ending 9422 on my account how long left on contract

Cancellation

Hi I need a proof off my cancellation fee I mean the last payment how much was on chat for my new supplier can you sending me one on this chat please?

Resolved! Overcharging on bill

I’ve just noticed my contract bill has gone up unbeknownst to me by over 20% has anyone else had this profiteering happen to them.when I challenged them on it they tried to confuse with inflation %s but as I’m not stupid I knew their numbers didn’t a...

Resolved! Upgraded account plan

I upgraded my Plan to £9 this morning to add extra data. Is it in effect yet