Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unauthorized charges

Hi Team,i have been charged unethically for the services I have not used.

Resolved! Bill date

Can I pay my bill before the due date as I may not have it when it's due

Resolved! Cancelling

I have a 4g EE mini wifi box and I don’t use have any use for it anymore so how can I cancel my subscription?

gostaria de ecerrar o contrado desse numero xxxxxxxxxxxx

nao uso mas esse telefone [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Billing

I've been excessively charged on my bill.

Resolved! Account Holder Issue

Hello, I have had a contract with ee for 16 months now and I want to pay off the rest of my contract. However, when I try to do anything on the website it just says that I'm not the account holder even though we changed it about a year ago. Any help ...

I can't change my bank card for subscription

I can't change my bank card for subscription.

Upgrade interim period

What happens to my existing phone and contract once i order an upgrade online? I am currently abroad and won't be able to collect my new phone for 5 days - will my existing contract and phone continue to work as usual until I collect my new phone? or...

how do i get a vat receipt for my bills

Resolved! App

Trying to pay my bill!?