Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61371 Views
  • 69 replies
  • 14 Helpful

Resolved! Re: Live chat with EE

Hi, I would like to transfer my contract of mobile to my husband, I am deaf so think this is the best way to transfer this over. Feel free to ask me the security on here? [mod edit: please do not post personal information such as phone numbers on the...

Extra pay

good morning, I apologize for the inconvenience, I would like to know if someone has an upgrade and I have paid the remainder of the contract and now I have received the bill and they ask me to pay the same amount

Have I been ripped off?

I went to my local ee branch on Sunday to upgrade my phone to a new contract. I was greeted by someone I knew from when I was younger and she was helping me through the phones and such. Anyway I did like the Samsung Galaxy S23 but the label said £67 ...

Resolved! Problem with payment

I paid my bill using Apple Pay. Everything was done how always but on website was an error. Money from my bank account gone but bill is still not paid.   

D72438AF-99DA-4899-9373-3B7F60BABECD.jpeg 48B6DF2A-2284-432C-B484-39B7F5CAF389.jpeg

Ess device

Just had my latest bill. Thought it was a bit high so went on app to check and found im paying £39 a month for ess device something I never signed for and wasn’t told about in store. As a family we have been with ee for many years and I feel very let...

Yeti1963 by Visitor
  • 1982 Views
  • 2 replies
  • 0 Helpful

New Joiner

I I only joined EE on Wednesday from Plusnet and was surprised to see an additional outstanding bill from last month of £50 added to my account. No mention that this was going to happen very disappointed with EE and am not sure that I really want to ...

MJC030 by Contributor
  • 2249 Views
  • 23 replies
  • 17 Helpful