Contract end still being charged

imran6055 · ‎09-10-2023

My 24 months EE contract ended on 26 September which was 75/month. On the same day I upgraded to a sim only contract of 17/month. Still EE charged me 75 pounds which was the 25 th payment for my last contract. As EE always charges a month ahead of the billing cycle, they should have charged me for the new contract which is 17/ monthly. How do I get a refund of the bill they have deducted from my account? I called them and they haven’t sent me anything. Is there anyone from EE customer service here?.

XRaySpeX · ‎09-10-2023

@imran6055 : Your bill would have been already prepared & raised on 26 Sept before you upgraded to the cheaper contract on the same day. You'll get a refund for it in your next bill of 26 Oct.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎09-10-2023

@imran6055 : Your bill would have been already prepared & raised on 26 Sept before you upgraded to the cheaper contract on the same day. You'll get a refund for it in your next bill of 26 Oct.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

imran6055 · ‎09-10-2023

That’s assuring. Let’s see on 26 October.thanks

XRaySpeX · ‎09-10-2023

That's all you can do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP