Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

Account

I just joined to link 2 accounts

Another number on my account

There are 2 numbers on my account. One is mine but the other one I have never seen before.

How to set up direct debit

Kindly advice on how I can set up s direct debit. Also can my fee be reduced to £6.

Charge wrong for extra data

Hi I’ve been charged wrong for the extra data. I bought more at the discounted rate of £16 and it’s showing £32 on my bill

New contract

I already have a phone contract but im looking to get my dad a phone contract too that i’ll be paying for, how do i set it up if I already have one under my name?

my number on the postpaid plan

I want to put my number on the postpaid plan [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Paying my bill

I’m having some trouble trying to pay my bill. I think the app may be having some work done on it and it’s redirected me here If you could help me out that would be perfect Regards

Bill

Dear sir or Madame Can I beg you for help please I dont have any money at the moment could you move my payment to anty 19 of January please I will pay on 19 of January thank you. [Mod edit: Please do not share personal details as your posts are v...

Swap numbers

Hi I got 2 contracts but one is up how to I cancel one and use the other number