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Call centre waiting times for help?!

JayEss
Established Contributor
Established Contributor

I’m unable to get through, I’ve waited over an hour twice after calling twice and had to give up and dump the calls as I actually have other stuff to do believe it or not!. I can’t waste anymore hours of my life trying to get some help with my Apple Watch mobile data, it’s not working after receiving a replacement iPhone under warranty due to hardware fault. I’ve repaired the watch with new handset but the 4g virtual sim needs to be reactivated. I can only do this via calling 150.

I didn’t know if this will ever get sorted, I’m questioning why I’m with Ee if I can’t even get to speak to anyone about issues. What’s the point? Is anyone actually answering the phone. It’s so frustrating. 

how can I get this sorted?!

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@JayEss  EE don’t control how many people are phoning them at any one time so unfortunately while you want to speak to them so do others customers so it’s a question of having to wait. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

Hi @JayEss

Welcome to the community.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Are you kidding right???

Leanne_T
EE Community Support Team

Hi @Karinebdc 

Do you have a query we can help you with on the community? 

Speak soon 🙂

Leanne.