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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60634 Views
  • 69 replies
  • 14 Helpful

Refund

Hi there so my internet isn’t working ! and you too money from me now I am on -25£ on my bank card I have 2 small kids 1 year old and new born and you have made my debit card on a - how can you take money from me when the service is not working ??!!

Re: Add on a phone to sim only

If I am a sim only contract and went back to a phone plan.. do I pay monthly for the addition of the phone or do they cancel out the sim only and swap ot over to the new phone and minutes contract 

Resolved! Spending cup

Hello    I'm in Poland and l can't make the phone call because of the spending cup

justa25 by • Visitor
  • 536 Views
  • 3 replies
  • 2 Helpful

Upgrade in store but phone sent via post.

Hi, I'm wondering if anyone can help, I went in store to do a phone upgrade, I did all the paperwork then they told me that the phone would be sent out as they don't have stock in store, I asked the manager wether this would be covered by the 14 day ...

Resolved! Spend cap

I need to increase my spend cap but can’t find how to do this in the website 

Olivex by • Visitor
  • 482 Views
  • 2 replies
  • 3 Helpful

Have I Been Miss Sold ?

Its been JOKE todayI took advise from an agent and upgraded to sim only, I was told on the plans I am upgrading too I can gift data, one was the unlimited the other a no frills. I came to gift data yesterday and today and I can not do it. I called up...

Dalv by • Investigator
  • 557 Views
  • 5 replies
  • 3 Helpful

Resolved! Bills

Hello, I got a letter from you that I still have to pay 18.85f. Ok, but where do I pay it? It's not on my account

facet34 by • Explorer
  • 384 Views
  • 1 replies
  • 1 Helpful
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