Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14143 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24750 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49528 Views
  • 55 replies
  • 13 Helpful

Natalija

Hello i want ask į want contract phone. But I don't know give my or not. 

Resolved! Moving from pay as you go to pay monthly contract

Hi, I am looking into moving from Pay as you go to pay monthly and I want to keep my current number which it says I am able to do. Will I be able to continue using my current phone and SIM card while waiting for my new phone to arrive or as soon as I...

Vicky127 by Explorer
  • 421 Views
  • 3 replies
  • 2 Helpful

Sim free phones?

I want to buy my boyfriend a better phone but obviously want to keep his existing contract (it's on my account also) am I able to get a phone sim free?

Klam6086 by Investigator
  • 3273 Views
  • 8 replies
  • 4 Helpful

EE too expensive and keep hanging up

I'm trying to leave EE because they are too expensive and twice now I've waited 20 minutes to speak to someone and the customer service rep hangs up pretending its a bad line. Strange that hey.

narna74 by Visitor
  • 422 Views
  • 3 replies
  • 0 Helpful

CONTRACT HAD STARTED BUT NO PHONE ????

Read more  My account has said that the contract has started i have a new number given and can see my usage ect. but i havent recieved a phone so im very confused... can somebody please help me. 

T3351D3 by Visitor
  • 359 Views
  • 3 replies
  • 0 Helpful