Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Free calls to certain codes

We have 9 lines with EE, all on pay monthly contracts, Unlimited Data, Minutes, and Twxts.If we ring 03457 numbers such as NatWest telephone banking, or Direct Line insurance, we indeed DO get charged extra. It is not included free with inclusive mi...

Over last 2 days I can receive text messages in on my Mobile but can't reply

I'm elderly & have a very basic mobile with EE & there for emergency purposes & sending text messages & over last 2 days I've been able to receive text messages into Inbox but cannot send replies out & it says message not sent gone into Outbox! I've ...

Can I move my payment date to end of the month

Resolved! BILLING

I have not been receiving any notification of my monthly bills for a long time. WHY NOT?You're taking the money from my account by DD. Please ensure that you send me by email a copy of the monthly bill and also a receipt for when the money is taken...

TABLET

I was told in the shop thst the Tablet I have was free--but I can see I have been paying £14 for it since July 2021

Annual increase.

Hi guys. Is it true that the cost of contracts is going up by 14.4%?. What options do we have as I know this isn't EE's fault but it's too much! Can we leave early or negotiate the contracts?

Price Rise in April

I am due an upgrade on my contract in April.If I upgrade between 1 March 2023 and 31 March 2023, do I avoid the price increase on my new contract? (and equally, on any other contract with a supplier assuming the same T&Cs?).

Positive feedback to Amber

I had a random unauthorised contract change occur on my mobile phone. Amber in the Newcastle call centre was swiftly on the case. She submitted a form to fraud and reverted the contract back to its original one and credited me the extra costs on my n...

Internet is awful how do I leave u !!!

How do I leave u got absolute cheek putting your prices up for what absolute rubbish!!!

Re: How do I cancel a direct debit

I have a brother who is Deaf & Dumb for almost 15 years EE have been taking £11.86 per month for something he hasn’t used for all these years it only came to light when his daughter passed away and I am helping him sort out his finances after speakin...