Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payments made

I made two payments only one showing up

Direct Debit Payment Failed.

I made direct debit payment through my card this morning. But it says that payment failed. But I have enough credits in the cards. Does anybody know the reason and way to rectify?Thanks in advance.

Charged £30 for free upgrade

Been a valued customer for 15 years and you have taken £30 off me but I had a free upgrade sort it please Stuart

Payment made but unrecognised

I’ve just recent payed my phone bill and on the app + website, it is stating that I haven’t made the payment at all, I was just wondering if anyone knew how I could get some help or try to resolve this matter, thank you in advance

Credit refund

Hi, I’m hoping someone can help me, I got credit from EE put onto my account a couple months ago but I am no longer with them and was wondering if I actually get that money in my hand now that I am not longer with them? It’s still on my account and t...

Resolved! Cancelling a device

I have tablet linked to my plan which is out of contract how do I cancel?

Resolved! I want to keep my contract with EE, but transfer my cherished no to another netw

And I am told I have to pay the cancellation fees even though I am happy to keep using the contract, it is just the no I want. Can this be true and how on earth is it fair?

Resolved! Contract

Want to start a contract with ee

Resolved! Info

Hi there, I wanted general info on how long my sim only contract had left and text the number 85075. Which have me this info but also said amount left will show on your final bill. Does this mean I’ve accidentally cancelled my contract?

Resolved! Can I Change my number when I renew my contract

Hi, is it possible to have a new sim card and phone number when I upgrade. Thanks