All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
I cancelled my watch plan via live chat almost 2 months ago. But just spotted a lot higher bill then normal go out today to find my watch plan is STILL being charged even though I have no connection on my watch as the esim is disconnected. Why? (...
I have just received my new iPhone 13 mini upgrade. But have norice I have been charged twice for the upfront fee of the phone !
I was charged a non trade in fee as the trade in company had not processed my return, I was told that when they do confirm, the £25 charge I paid would be refunded. on the 23rd December 2021 I received a text to confirm they had the device, but I a h...
I moved abroad ages ago and just left my EE contract to continue until it expired. I now see it expired two months ago and I've made two extra payments. First, this is deliberate crookery, since Ofcom has urged telecoms providers to be more fair and ...
Hello, I hope you are well. Could you please kindly send me my January bill Thank you
After getting a device on a plan e.g. iPhone 13 pro, can I upgrade the device when a new one comes out and how does the payment structure change ?
I have an existing contract with the car phone warehouse on an ee network. As the car phone warehouse no longer provide ee network, can I go direct to ee..?
Hi all, I’m just wondering if anyone can help me. my contract with EE ran out on the 17th December I’m still waiting for my final bill to come in the post does anyone know how long this will likely be for it to arrive as it’s being a month already. A...
My direct debit is £10 with discount you have charged me £12 this month why cant get through to customer service over the phone you are to busy to answer
