Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14151 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24753 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49539 Views
  • 55 replies
  • 13 Helpful

Resolved! Bill

My first bill is round about 27th of January but I don't get paid till the 6th of everyone can you change by billing date?

Ragnar2 by Visitor
  • 416 Views
  • 1 replies
  • 1 Helpful

Resolved! Trying to pay my bill onl

Hi, Ive been trying to pay my bill online, but when I click 'pay bill' nothing happens so I cannot pay my bill, Is anyone else having this issue?And is there a contact number to pay over the phone??

Subscription payment

Hiya basically I subscribed on September 24 2022 with ee for a 24 month contract and everything was fine. I told the customer service that I will be applying an NHS code to take a discount on my monthly subscription she said that is totally fine you ...

Suspended

Im struggling with my ee I used to have o2 and now I have EE and I’m struggling with it when I got into the app it says I’m not the owner. Before this Christmas I checked my account and said I didn’t need to pay my monthly yet cause it hadn’t finishe...

Bill

Hi I've just paid my bill with use online and two months has been taken out instead of one

Account update

I changed bank account. Need to pay my bill … I have an account but can’t access it …. Probably old email address  cheers Will 

Will1964 by Visitor
  • 384 Views
  • 4 replies
  • 1 Helpful