Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Price Increase

When the 10% plus 3.9% increase was announced, I spoke to an EE rep who assured me the 10% part would not apply. Hard to credit that level of competence. Real reason for calling was because main part of my bill related to the phone which was a fixed ...

Resolved! Add on a phone to sim only

Hi i had a phone and sim contract, when the time came to update this I only updated to a sim only contract. Im now after a new phone and wondering if i can now add on a device or start a new phone/sim contract without being charged?

Resolved! Payment

I can only afford to pay half of my bill which I have done today until next week pay day.Kind regards,Jermaine.

Why has my monthly bill gone up?

Forgot to upgrade

I’ve just realised I’ve had my current phone which is an iPhone 11 for nearly 3 years, I thought it was coming up for 2, I totally missed my upgrade or improving my monthly plan which is £60 a month. My question is what would be best to do I’m curren...

Resolved! Leaving EE: Playstation bundle question

I've decided that after 1 year and 9 months of paying an extortianate amount to EE for my mobile contract (all my fault, I got a dreadful deal, didn't question it and didn't shop around), and then getting gouged by the 15% rise, I will be leaving EE ...

bill

hello, I made a payment of £73 on April 14th, then one of £100 and another of £3 on April 17th, I received 3 confirmation emails from ee and I also have the bank statements, and I it appears that I still have £58 to pay

Resolved! old name somewhere in the background on my account, cant change it

My daughter set up my account years ago, since she updated the account into my name, when I log in it says "Hi my name" the account profile details show my name, no where on the account can I see my daughters name, yet when i call CS, they can see he...

Phone bill

Hi I’ve recently got this months phone bill and I’m just wondering why it is £91, it is usually around £60 and I added the £12 roaming abroad for this month only as I’ve just come back from Portugal, please can you get back to me about these extra ch...

Charges

Why I am I still being charged a monthly amount for an Apple Watch that ended in February?