The EE Community

Can't access Billing or Contracts

Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:Sorry! Something went wrong when authenticating your account.Please try again later."Done the reset browsers (Brave and Safari). Same on Mobile. Mobile...

Switch from BT … to EE 1.6

Hi All,Just about to reach end of contract on BT and see offers to switch the plan to EE. However when I go through the process, I can only get the 900mb package, but if I go on EE as a new customer I can select the 1.6gbs package.  any idea on how I...

EE SMARTHUB PRO ONESTREAM

HiOnestream allow you to use your own hubi live in full fibre only areaIf I buy an EE Smart Hub Pro on eBay will it work on Onstream full fibre?please replyThanks.

Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Tried buying all rounder plan with one extra  - £33 reduced to £20 . However, when you log in as ee customer,  the page reverts back to home and can't proceed further. Is it a con or technical issue?

WiFi Calling keeps self-disabling

I switched from BT to EE (mobile only) a few weeks ago and have since had problems with WiFi Calling which keeps repeatedly self-disabling, often when I switch on in the a.m. to find WiFi Calling switched off. Or someone says they can’t hear me and I...

Samsung flip fone powers down when flipped

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

Can’t link my EE TV subscription to EE TV app

Hi, I’ve completed setup for EE TV fine and called EE, as the EE TV app does not recognise a subscription to my account and same login details.i have signed out of the app and deleted, reinstalled it and paired to my tv and I am still getting an erro...

Coverage in Wednesbury

Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...