Hard Search

[Leajayse---]

I had to change from Plusnet to EE which was fine  but on checking Clear Score found that BT/EE had done a hard search without my permission on my credit rating. This has caused the rating to drop and I am furious. I have a high credit rating and to affect it for all of £6 permonth is to the least irritating. 

What was wrong with a soft search? 

An explanation would be nice!

[chistery]

The score you see is meaningless and is just there to try and flog you their services and commission based cards and stuff, but I do agree, you should be told, and it's probably in some T&C somewhere that they will perform a hard search on you.

[Leanne_T]

Hi @Leajayse--- 

Thanks for coming to the community. 

You can find ways to query something that's showing on your credit file in our Credit files explained | Late Payment and Default Help | EE Help page and the team will get this looked into for you. 

Leanne.

[Leajayse---]

Sorry but that is tripe. A hard search was done on my account without my permission. Is that therefore a lie? All for £6 per month?

[Leajayse---]

Thanks for your reply but as I have not made a late payment or defaulted I can't really see the point.

[Leanne_T]

Hi @Leajayse--- 

You can also contact us by calling 150 and the team will get this looked into for you. 

Leanne.