Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59576 Views
  • 69 replies
  • 14 Helpful

Resolved! I have a problem with my bill

When one of my pay monthly sims went down to pay as you go, I'd only just started a new tech add-on with that sim which had been removed.  Because I hadn't yet started paying for it, I asked for it to be moved over to one of my other currently active...

Resolved! Bill

Hi there I have just been on my online account and just noticed you have that I have a iPhone 13 on contract but I have a iPhone 12 and my bill is meant to be £59 a month but you have been charging me 67.50 

Resolved! Changing my bill date

hello, I need to change my bill date to the 01/08/2023 as I won’t be able to pay my bills original date which is towards the end of June 

Latest bill

Can someone pls call me about my bill, as your automated service does not work. I have messaged twice this week and no one has called me. 

Resolved! Bill

Can I make the full payment for my phone bill next Friday please which is the 21st without getting cut off

Jono911 by Visitor
  • 386 Views
  • 2 replies
  • 1 Helpful

Bills

HelloWhen I start my contract more than a year ago I was paying £55 now I check my bills went up to £67... can someone please check this ?