Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! In-App Purchase Refund

I'm getting a refund for a couple of in-app purchases made on my phone bill - They've been added to my bill for this month, but when the refund does come through how would it show with EE? would it be money off next months bill?Thank you in advanced ...

Resolved! Change of direct

if I have change my direct debit date before my allowance reset will it Come out on my new date please help

My monthly usage

Am I interpreting the monthly usage figures correctly? Does XX.XX /XX.XX mean there has been zero usage of the amount of data paid for (and available)? So that none has been used? As would be the case if the figures X were the same numbers. I am s...

Hi

Hi my phone number is suspended and I just paid £100

Upgrade

I have a sim only plan and was looking to upgrade. Can I cancel my sim only plan anytime or do I need to wait until the plan ends?

EE is harassing me with bills after the contract ended

My contract ended after 2 years. In order to make it doesn't continue (as I left the country and also told EE about it) I spent hours on the phone with EE - to call at the exact day they told me to "cancel" the contract. This is already problematic t...

Re: Contract price increase inline with inflation

Hello,You're totally right, I'm sick of it too, I've been waking up at 5am for 16 years, going to work, and somehow my wages doesn't increase annually by inflation. First was corona virus, now it's inflation. Everyone is charging their prices for inf...

I need to change my mums direct debit but she doesnt have online banking...

how do i set up that the old card is going to expire and i need to update the expiry date and 3 digit on the back, but she doesnt have online banking so will need to verify it but i cant see how to do it??!! tia

Contract termination

Hi I have now moved from EE to another network provider I was given a termination fee but have not received an email requesting any payment for early termination where I had 10 months left on my contract, can you please get someone to contact me by E...

Over 10 years service, paying you 60 to 70 pounds all those yrs , stoped workin

Due to my disability I couldn't keep up with bills even down graded, anyway I should had many points for all my yrs services loyalty 來沈 bill was 50 pounds I couldn't pay then now I get debt collectors for 500 odd pound and u deleted my account abso...