Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade

Hi I’m due an upgrade. I have an 1 phone 11, but I wish just to get a new I phone 11 . is that possible

Resolved! Billing date

Hi I need to change my billing date to the 9th of every month when I get paid thanks

Resolved! Tablet contract

Hi, I have a tablet on contract that I believe has finished but wanted to make sure that it was cancelled and that I won’t be charged anymore.

Resolved! Council contract

Resolved! Billing

Hi could you explain to me why my bill is increasing every month please.

Beware when upgrading on line

I upgraded my wife's phone approximately 2 years ago, And according to EE I mistakenly ordered the new phone as an extra handset iwas completely unaware of this and it wasn't till i looked at a paper bill that I realized that for the last 2 years I h...

bils

Hello . I was on vacation and I don't know what happened to my bills and now my phone doesn't work.

Resolved! Bills

I'm wanting to see my previous bills, where do I look pleas??

Resolved! My contract runs out September when would i be able to upgrade early?

Being charged for an old contract. No comunication from EE

Really unhappy with EE at the moment.I had a slightly large bill the end of 2021. Which was paid off monthly and was informed via phone call that after this was paid my line would be disconnected/closed.I received a threatening letter in the post say...