All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
Hello, I am reporting this form of fraud attack that my partner came across yesterday, your customers should be aware of. It is a letter from EE stating a transaction is being taken out. I will provide pictures. Neither me or partner are on EE...
Hello I’m trying to get in contact through the contact us page but the start conversation button won’t appear. I’ve had my phone service suspended so I can’t can’t call out and need to sort out payment arrangement
How do I find out how much it will cost me to end my contract early
Cannot downgrade data ? why not ?
Hi, I would assume, if I failed credit check twice, the whole process is over. So why did you charge me 40 pounds twice on the next day?. This was last Friday and I still have those two payments pending. Seriously?!
I have a billing cap and am charged more in excess of my cap
I messaged EE again yesterday as my billing is still not correct. They told me that I would get refunds and discounts, and my bill would reflect this within the hour. However we're now a day later, it's still not rectified.Any tips on how I can con...
Hi, I am trying to find out my data usage over the last couple of months. Currently I am paying for unlimited data, but I have no idea if I need to! Is there any way to check? I have looked all over the EE website and as far as I can see, I have to...
I got charged a non trade in fee because they hadn’t been able to locate my device, I was told I would receive a refund of that fee once they found it. On December 23rd 2021 I received a confirmation text to say they had it. Almost a month later I st...
HiI upgraded to an iPhone 13 pro from my old iPhone 11 pro for the £12 off a month.I sent off my iPhone 11 pro on the Saturday 08 January 2022 and it said it was delivered on the Wednesday 12 January 2022.However I got a text from EE today a saying I...
