Final bill - paper?

RobS1974
Contributor
Contributor

‎07-11-2023 07:32 AM - edited ‎07-11-2023 07:33 AM

Over the last few months, I was constantly unable to access my bills via the EE website or app and so the last bill I saw was a paper one, I'd requested, in late September.

I left EE about a month ago (mid Oct) and thought I'd get a final paper bill as standard. 

Is this normally the case?

 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎07-11-2023 10:33 AM

Hi @RobS1974 

Thanks for coming back to the community. 

Our Thinking of leaving EE, Help page has full details on the final bill and what to expect.

Thanks.

Leanne.

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RobS1974
Contributor
Contributor
In response to Leanne_T

‎07-11-2023 12:54 PM - edited ‎07-11-2023 01:33 PM

Thanks Leanne.

I've just been advised if my acount is closed I can't access my bills (I could never access them in any case - one of the reasons I left) so I have had to request a paper copy which I thought would have been automatic if you are unable to see it online.

Screenshot_20231107_132903_Chrome.jpg

 

Cheers.

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Leanne_T
EE Community Support Team
In response to RobS1974

‎07-11-2023 01:34 PM

Thanks for coming back and letting me know @RobS1974 

Leanne 🙂

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