09015 numbers

Shez304050 · ‎07-11-2022

I've recently changed to a similar only contract and have noticed on my recent bill that I've been charged nearly 6 quid for a 3 second call to an 09015 number which I never called. How do I raise this issue with ee and has anyone else had this?

XRaySpeX · ‎07-11-2022

@Shez304050 : That's a Premium Rate no. You'll need to dispute this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Debbie96 · ‎25-12-2022

Hi Shez,

I’ve just noticed this number put on my next bill too! Have gone through all my calls made and no such number. Have you managed to sort out this problem? Any advice would be welcome

debbiie

XRaySpeX · ‎25-12-2022

@Debbie96 : Same advice as to OP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎26-12-2022

Hi @Debbie96

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Emmaholcroft · ‎05-05-2023

Same happened to me, just phone EE up , I've never used this number before either, but I was charged twice

bristolian · ‎05-05-2023

The same advice applies as per previous replies - any disputed calls should be raised with CS on 150 from your mobile.

Afrodataexpolit · ‎08-10-2023

Having problems now with the same number now 23 Aug 2023 .

So nothing has been done!!, please let me know your outcome.

Leanne_T · ‎08-10-2023

Hi @Afrodataexpolit

Does the call show in your call history in your phones calling app?

Leanne.