Havent got my promotion pack with upgrade

Mabz7882 · ‎08-10-2023

Hi I upgraded my phone 2months ago and as I know Samsung do promotions every month. I upgraded from ee but didn't get my promotion pack

What can I do to claim it?

Northerner · ‎08-10-2023

Hi @Mabz7882

Which device did you order.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Mabz7882 · ‎08-10-2023

Hi I got Samsung galaxy fold 5

Leanne_T · ‎08-10-2023

Hi @Mabz7882

Could you let me know the date you ordered the phone? and what was the offer at the time you placed the order?

Leanne 🙂

Mabz7882 · ‎08-10-2023

I bought it on 23rd of auguest and I think the offer was phone cover with
pen,watch or adapter and something couldn't remember

Leanne_T · ‎08-10-2023

Hi @Mabz7882

Thanks for the quick reply.

Sorry I am unable to find any details for this offer, was this direct with Samsung and did you make a claim for the offer?

Leanne.

Northerner · ‎08-10-2023

Hi @Mabz7882

Was the 23rd your pre order date?

The only offer from EE was from the 29/9 -30/10

https://samsungoffers.claims/sam/Octoberoverdrive/en-GB

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.