Haven't recieved my Trade in Pack

[JoshiiKendii02]

Hi, its been a month now and i havent recieved my trade in pack from my upgrade. I have called 150 and they told me to ring a number but its the same one.

Has anyone else had this issue?

Thanks

[Linzi_H · Accepted solution]

Hi @JoshiiKendii02 

Welcome to the Community. 

You should've received your trade-in pack by now, so I know why you'll be eager to get this chased up. 

I'd suggest contacting us back so the team can review this further. They should be able to send a webform to the relevant team to get this all sorted.

Linzi