Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Still being charged

Just realised , my contracts ends on feb 22 , and still EE taking my money . Whom to contact please

Resolved! Bill payment

I paid an outstanding bill today and the payment was taken twice somehow ?.. please can one payment be refunded ..

Waiting 15 days for a refund

I recently had an order wrongly cancelled by the EE phone service team and was told my refund would be processes within 14 days. Today is day 15 and theres still no refund.why??Can someone from EE please inform me a) why i havent been returned my mon...

Upgrade

Hi. Upgrade is due, I have looked at upgrading my Samsung watch, but keep my phone, so I'm looking at SIM only then having watch on contract, Samsung 5 Pro watch comes with sim card ??? Do I need a sim only card ?? TIA

Resolved! How do i pay my montly watch contract bill

How do i pay my montly contract bills on watch

Resolved! Call history

How can I view more that the last 100 calls on my iphone pls?

How to see my contract?

I started a sim only contract last month and was told there was a deal on for something like 100gb extra data per month. I should have around 225gb but only have the base amount of 125gb. I’m just wondering how I can see my contract to see if the lad...

SIM Only Upgrade issue

I ordered 200GB Sim Only (24mth) £23 deal and received 125GB!! This needs fixing.

Account subscription

I am trying to change my plan but the system is not saving my payment method.

Resolved! Overcharged on bill

Being overcharged on my bill, it should be £12 for phone and £11-70 for tablet. Went into SUNDERLAND store to try and sort out and they said it would be sorted, this was back in November. This was a renew contract back in July and been overcharged ev...