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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15569 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25735 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52760 Views
  • 55 replies
  • 13 Helpful

Trade in

I've just received my new upgrade but can't remember if I had selected to trade in my old phone or not. I seem to remember some confusion at the time as when I attempted to put the imei number in it was telling me 'I can't apply multiple discounts' b...

FF DISCOUNT

Hi I have just changed on line my wife’s phone to sim only … the order form said £15 - 30% FF = £10.50 . I have an email saying plan cost £15 .. no mention of FF Discount ., when I look at plan details on the app it’s says plan cost £12.50 .. and now...

Mo2957 by • Investigator
  • 426 Views
  • 7 replies
  • 1 Helpful

Tariff price

Why when i a tariff and add it to my basket for an upgrade does it add a different one?? Im trying to upgrade to 125gb at £71.20 but it put an £89 tariff into my basket with unlimited data, very frustrating. 

Bnq2023 by • Visitor
  • 288 Views
  • 1 replies
  • 0 Helpful

Re: Free calls to certain codes

We have 9 lines with EE, all on pay monthly contracts, Unlimited Data, Minutes, and Twxts.If we ring 03457 numbers such as NatWest telephone banking, or Direct Line insurance,  we indeed DO get charged extra. It is not included free with inclusive mi...

logikewl by • Investigator
  • 551 Views
  • 3 replies
  • 3 Helpful

Resolved! BILLING

I have not been receiving any notification of my monthly bills for a long time.  WHY NOT?You're taking the money from my account by DD.  Please ensure that you send me by email a copy of the monthly bill and also a receipt for when the money is taken...

RJPA by • Visitor
  • 309 Views
  • 1 replies
  • 3 Helpful

TABLET

I was told in the shop thst the Tablet I have was free--but I can see I have been paying £14 for it since July 2021

Kennyp99 by • Visitor
  • 269 Views
  • 1 replies
  • 0 Helpful

Annual increase.

Hi guys. Is it true that the cost of contracts is going up by 14.4%?. What options do we have as I know this isn't EE's fault but it's too much! Can we leave early or negotiate the contracts?

tsobo by • Investigator
  • 342 Views
  • 1 replies
  • 1 Helpful

Price Rise in April

I am due an upgrade on my contract in April.If I upgrade between 1 March 2023 and 31 March 2023, do I avoid the price increase on my new contract? (and equally, on any other contract with a supplier assuming the same T&Cs?). 

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