Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13586 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24343 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48395 Views
  • 55 replies
  • 13 Helpful

Wrong billing

Please my monthly payment is supposed to be £48.5 but the bill stated on my account is £98.5 . Why? When I ordered for the iPhone 13 mini the upfront payment was £80 but I received a voucher of £50 so I paid £30. The monthly payment is supposed to be...

azizotoo by Explorer
  • 331 Views
  • 3 replies
  • 2 Helpful

Hi my bill is saying I have overdue payments

Saying I have outstanding payments ? My bank car went out of date. So I went into store to pay bill and up grade my contract. Months payment was made same day as I got new contract and new card details were up to date. So could someone explain what's...

EE account is broken

My EE account is broken. I have been trying to fix this for nearly a year now and no one is able to resolve it. One agent cancel my DD causing more issues. I am BT employee on colleague products and not able to resolve through that team. In briefI wa...

Phillsb by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Watch Plan

Hii have had a watch plan that has ended however I am still paying over £30 a month for it.  my watch is paired to my phone and I don’t use it as an alternative line although it has its own number it’s not used.  how can I stop paying that monthly fe...

Snyman by Visitor
  • 425 Views
  • 2 replies
  • 2 Helpful

Resolved! Reimbursement

My phone contact was end last April but Ee took phone plan continuously. How can I get refund.

Tumpa by Explorer
  • 432 Views
  • 4 replies
  • 4 Helpful