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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59607 Views
  • 69 replies
  • 14 Helpful

Resolved! Phone bill

Hi I have had my phone suspended, but I have a child at school and need out going calls to be able to reach me incase of an emergency. I have really struggled with how much over my bill was and struggled to pay but want to be able to ring up Friday a...

Death of account holder.

My mum has passed away, she was the account holder, myself and 2 children have the phones and use the contracts. The phones are just over 6 months old. Can I transfer them to pay as you go? Will we get to keep the phones to use? 

Resolved! Downgrade SIM only plan

I'm currently outside of both of my SIM-only contracts but looking to downgrade my account and stay with EE. I am seeing plans elsewhere for around £5 for 12gb p/month and hoped to get that deal matched. Has anyone managed to downgrade a plan success...

Guy_Rob by • Visitor
  • 1333 Views
  • 2 replies
  • 1 Helpful

Upgrade

Hi,upon texting 150 "up" I received the text  "Great news: you can upgrade early! Get the latest handset today. There's no early upgrade fee if your new plan's monthly cost is higher than your old one. Call us on 150, go to shop.ee.co.uk, or find you...

Extra charges

Hi,I have received extra charges for sending messages via I messenger and I thought these were free and for calling the scholastic company. Please advise. 

AmyElin by • Visitor
  • 352 Views
  • 1 replies
  • 0 Helpful

Re: Billing

Hi. I have a number which as been given to be by ee. I don't use and I didn't ask for. They are refusing to remove it from my account even though I have been with them over 35 years. I just thought they could sort something this time. But no. It's al...

upgrade

Why does EE not allow you to upgrade to sim only as an upgrade option. it says you can but when you click it , it only offers devices. Im out of contract yet EE will still take the full payment as the device is still included. 

chr1zzle by • Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Resolved! from monthly sim only to full phone contract

Hi - I have a 24mth sim only contract i took out for my grandaughter. Its about 18mths into the contract. Can i upgrade to a full phone / sim contract without incurring early settlement fees ?regards / Ian 

inich by • Visitor
  • 362 Views
  • 1 replies
  • 0 Helpful
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