Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Wrong billing

Please my monthly payment is supposed to be £48.5 but the bill stated on my account is £98.5 . Why? When I ordered for the iPhone 13 mini the upfront payment was £80 but I received a voucher of £50 so I paid £30. The monthly payment is supposed to be...

Direct debit

Hello how can I change the bank details for my direct debit

Hi my bill is saying I have overdue payments

Saying I have outstanding payments ? My bank car went out of date. So I went into store to pay bill and up grade my contract. Months payment was made same day as I got new contract and new card details were up to date. So could someone explain what's...

24 month airtime contract but 36 month handset contract on upgrade

HiI opened a live chat with an operator to get a PAC, was put through to retentions and was offered the same deal as the one I was looking at with a rival.All good, same cost, same 24 month contract.Was sent a link to the T&C's to agree to the contra...

EE account is broken

My EE account is broken. I have been trying to fix this for nearly a year now and no one is able to resolve it. One agent cancel my DD causing more issues. I am BT employee on colleague products and not able to resolve through that team. In briefI wa...

Watch Plan

Hii have had a watch plan that has ended however I am still paying over £30 a month for it. my watch is paired to my phone and I don’t use it as an alternative line although it has its own number it’s not used. how can I stop paying that monthly fe...

Resolved! Reimbursement

My phone contact was end last April but Ee took phone plan continuously. How can I get refund.

Resolved! How do i see my mobile phone bill

I cant see my phone bill online.It says im not the account holder which of course i am, its never been linked to anyone else.

Contract ending

Hi my contact is ending I would like help cancelling please

Resolved! Hi i have just payed £65 pounds of my bill please can I have my services back i

Hi I have just payed £65 pounds of my bill and will be paying the rest in a week from this Monday coming. If this is OK with your selfs. If I can pay sooner I will but please can I have my services back on please. You have never had trouble with me i...