Deposit for service of £50.00
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23-08-2023 09:37 AM
What is that deposit, i was not told there will be a deposit to be charged. Is it refundable and if yes, when?
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23-08-2023 11:21 AM
Thanks @nickelyeah
Please call us on 150, the team will check the deposit and let you know if this can be refunded 🙂
Leanne.
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23-08-2023 11:04 AM
It's probably a refundable deposit against roaming.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-08-2023 11:11 AM
Hi @nickelyeah
Is the deposit showing on your bill?
If so, what description shows for the deposit?
Leanne.
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23-08-2023 11:16 AM
Do you know if it will be refunded automatically or i have to make a request proactively?
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23-08-2023 11:16 AM
Yes, it is on the bill saying deposit for service and that's all.
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23-08-2023 11:21 AM
Thanks @nickelyeah
Please call us on 150, the team will check the deposit and let you know if this can be refunded 🙂
Leanne.
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05-10-2023 09:00 AM
That’s a bad response. Doesn’t explain anything. I’ve also been charged with this mysterious ”service deposit” without that being made clear when I set up my plan. If you charge people you for something, you should probably have a straight forward explanation for that charge you share openly and not being vague like this. It feels dodgy to read.
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05-10-2023 11:26 AM
Hi @MarianneT
I am sorry to hear this.
To check the account and see what the service deposit is for, please give us a call on 150 and the team will be happy to help.
Leanne.
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05-10-2023 02:21 PM
i called in in August and the agent represented it is refundable but she cannot advise when.
