Deposit for service of £50.00

[nickelyeah]

What is that deposit, i was not told there will be a deposit to be charged. Is it refundable and if yes, when?

[XRaySpeX]

It's probably a refundable deposit against roaming.

[Leanne_T]

Hi @nickelyeah 

Is the deposit showing on your bill? 

If so, what description shows for the deposit? 

Leanne.

[nickelyeah]

Do you know if it will be refunded automatically or i have to make a request proactively?

[nickelyeah]

Yes, it is on the bill saying deposit for service and that's all.

[Leanne_T · Accepted solution]

Thanks @nickelyeah 

Please call us on 150, the team will check the deposit and let you know if this can be refunded 🙂

Leanne.

[MarianneT]

That’s a bad response. Doesn’t explain anything. I’ve also been charged with this mysterious ”service deposit” without that being made clear when I set up my plan. If you charge people you for something, you should probably have a straight forward explanation for that charge you share openly and not being vague like this. It feels dodgy to read. 

[Leanne_T]

Hi @MarianneT 

I am sorry to hear this. 

To check the account and see what the service deposit is for, please give us a call on 150 and the team will be happy to help. 

Leanne.

[nickelyeah]

i called in in August and the agent represented it is refundable but she cannot advise when.