Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My contract

How do I find out when my contract with ee is up

Direct debit fraudulently done

Can Oi please explain why EE has taken over £287 out of my account this morning.. Thanks xxxxx xxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

I need my statement for murch

Hi are yous able to email me when my contract expires thanks

I used ee for two months in Uk and now I'm abroad so I don't want to pay any mor

I used ee for two months in Uk and now I'm abroad so I don't want to pay any more and I don't use that number and the host told me that mail from your company comes to her address in Uk. I want to stop it what should I do?

My husband has died

Extra payments

Hi , I have paid a extra £50 for something on my bill , can you tell me why and what it had been spent on please ? Thank you Harvey

How do I view my itemised bill? I can’t see it.

I recently added itemised billing to my account and was told it would be available to see today. How do I see it? I’ve clicked download bill and it still isn’t itemized. thank you

Price rise.

We bought a fold 14 months ago. Can I assume the price rise just effects the sim element of the contract and not the purchase of the phone? I am probably incorrect so given the large increase will just pay it off? Would appreciate clarity

Paying for 3 phones I haven’t collected!

I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up!My mum is and has been the account holder on mine and my families phone co...