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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62934 Views
  • 69 replies
  • 14 Helpful

Final Bill Nightmare

Hi.I hope someone can help here as I am at a loss.EE Mobile2 months ago I switched to a different supplier. I had to pay off my contract with EE to the tune of £770 (ouch). At this time I also moved house but did tell EE my new address.Anyhow I telep...

Billing

Are you notified of extra charges before your bill is produced by EE and if yes how soon before your bill?

Steph148 by • Visitor
  • 381 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi I'm due to upgrade tomorrow and I'm wondering how it works. I'm currently on a sim only plan and I wondered if I would be credit checked or limited to what phones I could upgrade too. Customer service don't have a clue so thought id ask here.

Charged for my bill twice

Hello,As the title says, I've been charged twice, I only get paid on the last day of my bill being due, I've tried to sort this out with you in the past however I was told that I needed to sort it out with my employer or the organisation that pays me...

AamirQ by • Visitor
  • 2322 Views
  • 1 replies
  • 0 Helpful

My contract ends on the 18/12/23.

I ordered  a sim only contract on the 10/11/23  order number xxxxxxxxxxxx, but i was keeping my same phone number, .but my handheld phone contract ended today 18/12/23. My sim only contract was to start on the 18/12/23 but my phone has now stopped wo...

given diffrent cotract

Resenty i brought iphone 14pro monthly pay for 24 months and a new sim with 10 pounds unlimited data why the store in didcot did not give me my deal, they told me i have to pay 84 monthly but now i am paying 116 pounds. I bought the phone in November...

tonydias by • Visitor
  • 430 Views
  • 1 replies
  • 0 Helpful
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