Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My Bill

Thinking of Cancelling my Plan

Hi I'm thinking of cancelling my SIM plan as I have recently changed provider due to connectivity issues in my area as I use the SIM as a 4g connection.. I pay £28 a month for the SIM card I was wondering how to cancel and how much it would be to lea...

Account Billing - Bill jumped from 53.50 to 61

Hi there everyone, I haven't really checked my bills but now I see that my original contract which was a iPhone 14 Essentials 125GB at 77 quid a month with F&F discount, billed at 53.50, has jumped since March to 61ish and I don't understand why. Bef...

Leaving EE at the end of the contract

Hi, I'm at the end of a 24 month contract, contract is ending on 9th of December. Last payment of the contract is due at 19th of November, but I can upgrade free of charge now. As I'm going to leave EE anyway, I'm wondering when can I request pac co...

upgrade

i have upgraded from a monthly contract to a sim only deal , my current plan end on the 4th December and my new plan starts on the 5th , however on my confirmation email of my upgrade is says the bill date will be 30th November but i will still be in...