Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Incorrect phone deal xxxxxxxxxxxxxx

I renewed my contract last week at £7 p/m unlimited calls,text n 2gb mobile data. it is showing £17 p/m 5gb this is incorrect. there is no one to talk to and the wait is over 30 mins.Who shall I contact to have this corrected. [Mod edit: Please do no...

Direct debit

Trying to check if bt set up direct debit to pay for my sim when it was transferred

I need to extent my phone bill

Hi I need to extende my phone bill till the 6th october as I was out of work for 2 weeks due to not enough hours to be given in work and I’m back in work now and I get paid on the 6th to be able to pay my phone bill

Still being charged for an expired contract.

Despite apparently still paying for my tablet to be cellular, I can’t call or text EE to cancel whatever is left of my context that expired two months ago without my knowledge. I’ll call the other line as a last resort as they never pick up and their...

1st bill

I have just received 1st bill showing that I am being charged from when I made order. I assumed it would be from date that I first use SIM. Any thoughts?

Resolved! Change of plan

Hello !When i arrive here my friend gifted me this EE sim as he said it is one of the best. I am happy with it now but i want to change ownership of this number. I want it on my name. SecondlyI want to change the plan. I am using an old phone in whi...

Resolved! Payments

I have a payment due but can only pay part payment & rest Saturday due to fraud on my bank new bank card should be era today so wondering how I sort it as account been restricted & really need WiFi call me on xxxxxxxxxxx [Mod edit: Please do not post...

Resolved! Will phone numbers appear on paper bill

Hi will phone numbers appear on a paper bill

Any other way to place 30 days notice on your account ?

Wanting to place 30 days notice required to leave EE, it looks as though you can only do this by calling 150 and speaking to someone. Is there any other way this can be done, I've called in three times but given up due to the length of time hanging a...

Contracts & Billing

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