Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14238 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24807 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49703 Views
  • 55 replies
  • 13 Helpful

Cost of plan

Hi when signing up to my contract the lady on the phone said there was 20% off for this and it would be around £51 a month not £64!

Alysatk by Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

Hello

Hello, yesterday I paid my bills and today again I can't use my phone.WHY?

geriag by Explorer
  • 313 Views
  • 3 replies
  • 0 Helpful

Charges.

Since getting a new deal in March, I must say I've learned alot. I got charged £1.50 for an esim delivery which was done using a QR code and a download of say a few mbits. Probably no more than a web page. i read somewhere that I have to contact EE t...

Sg00 by Contributor
  • 1249 Views
  • 12 replies
  • 3 Helpful

Mis-sold business contract & forged signature

Hi, I am writing here to complain and warn other small businesses like mine about signing with EE after the awful experience I received.  We run a bakery business in London with many sites from Brick Lane to Covent Garden ,and having been a long last...

End if Contract Process

I've been trying to find out exactly what I need to do when my contract ends, but I can't get anyone to answer a few straight questions, I just get upgrade sales pitches.I am leaving EE when my contract ends on 8th August. My bill date is 7th of ever...

ArbieW by Investigator
  • 695 Views
  • 4 replies
  • 3 Helpful