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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60572 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade free

I’ve had 2 texts offering me early upgrade opportunities and an email.  It seems EE are not incentivising loyalty with discounts : I fear they are getting cocky about their market position and if they’re not careful and clever in ways of retaining lo...

Linnyloo by • Investigator
  • 802 Views
  • 7 replies
  • 0 Helpful

Resolved! Itemise billing

How can I go further back in dates when looking at itimise usage on phone bill plus iv recently added full itimise billing on account but how do I see itimise on previous bill please thankyou 

Kirsty01 by • Visitor
  • 532 Views
  • 1 replies
  • 1 Helpful

Contract Renewal

Hi I've had reminder that my Plan is up for renewal.  How can I  choose the option  to stay exactly as as present plan ?

Resolved! Upgrade

Hello, my contract is ending on February 2, 2024 and I would like to extend the contract earlier, but they want me to give back my old phone. Is it possible to extend it without giving back the old phone?

Elunia39 by • Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

Upgrade Anytime - Replacement Insurance device

Hello,I am looking to upgrade my phone under the Anytime Upgrade scheme. Unfortunately I had to send my phone off to my Insurance company due to dropping it on holiday. I spoke to EE before sending it to my insurance who confirmed that if I sent the ...

Data

I have just upgraded and I haven’t enough data in my package 

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