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Viewing Annual Statement

XboxGamer1987
Prodigious Contributor
Prodigious Contributor

‎11-03-2024 07:06 PM

Hello 

I've recently viewed my Annual statement on the Device I've been paying monthly.   However it has the wrong address on it which was my previous address but moved late last year.

I've changed my Address on my EE when i moved. 

Shouldn't it not be showing the new one?

Would my Letters be sent to my previous address from EE

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎12-03-2024 07:59 AM

Hi @XboxGamer1987,

Was your statement produced before your address change?

James

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XboxGamer1987
Prodigious Contributor
Prodigious Contributor
In response to James_B

‎12-03-2024 11:20 AM

Hello @James_B 

The statement was produced on the 2nd of March 2024 with my old address. 

However I moved late last year.

 

0 Helpful
James_B
EE Community Support Team
In response to XboxGamer1987

‎12-03-2024 11:30 AM

Please get in touch with Customer Care so a member of the team can make sure this is updated for you, @XboxGamer1987 

You can start a chat in the help tab of the EE app or call 150.

Thanks

James

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