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Viewing Annual Statement

Profile closed
Not applicable

‎11-03-2024 07:06 PM

Hello 

I've recently viewed my Annual statement on the Device I've been paying monthly.   However it has the wrong address on it which was my previous address but moved late last year.

I've changed my Address on my EE when i moved. 

Shouldn't it not be showing the new one?

Would my Letters be sent to my previous address from EE

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎12-03-2024 07:59 AM

Hi @Profile closed,

Was your statement produced before your address change?

James

0 Helpful
Profile closed
Not applicable
In response to James_B

‎12-03-2024 11:20 AM

Hello @James_B 

The statement was produced on the 2nd of March 2024 with my old address. 

However I moved late last year.

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Profile closed

‎12-03-2024 11:30 AM

Please get in touch with Customer Care so a member of the team can make sure this is updated for you, @Profile closed 

You can start a chat in the help tab of the EE app or call 150.

Thanks

James

0 Helpful