09-03-2024 02:08 PM
Yesterday I purchased a Roaming Pass from EE for £25 to use during a forthcoming holiday in Ireland. I asked the EE person I spoke to to confirm the Pass by email and she wrote
"Hi from EE,
Solved! See the answer below or view the solution in context.
09-03-2024 05:59 PM
When you are using your phone on EE's network in the UK, you are not roaming and the pass is irrelevant. Unless you want to use your phone on Irish networks, your description suggests you need a bundle that covers international calls from the UK.
The Roam Abroad pass is normally a recurring monthly add-on, it's very unusual for EE to apply it on a one-off basis.
09-03-2024 04:47 PM
@kcrouan The roaming pass is for roaming not international calls and that is what you’re trying to do when in the UK. To call international numbers on your account you need to enable call abroad and premium rate numbers. You are charged for calling out of the uk for international numbers and the roaming pass is for roaming your not roaming in the UK.
09-03-2024 05:59 PM
When you are using your phone on EE's network in the UK, you are not roaming and the pass is irrelevant. Unless you want to use your phone on Irish networks, your description suggests you need a bundle that covers international calls from the UK.
The Roam Abroad pass is normally a recurring monthly add-on, it's very unusual for EE to apply it on a one-off basis.
09-03-2024 07:59 PM
Get rid of the Roam Abroad Pass by texting STOP ROAMING PASS to 150. You don't need it in Ireland & it doesn't apply when you are in UK calling Irish nos. You've been mislead.
11-03-2024 11:59 AM
EE tell me that because Ireland (the Republic, that is, not the North) is in the EU, a roaming pass is required. I wish you were right, XRaySpex, but I fear you are not. As things stand, to call Ireland from the UK I need another add-on to my mobile account, in addition to the £25 roaming pass for when I am there. EE's system is expensive, bureaucratically cumbersome (I have to cancel both at the end of the holiday) and, dare one mention it, another benefit of Brexit.
11-03-2024 12:09 PM - edited 11-03-2024 12:11 PM
I know I am right! I fear you're still being mislead! Try reading https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/ireland without any Roaming add-ons or Inclusive Extras.
12-03-2024 12:37 PM
Thank you very much for providing the reference. There it is in black and white! I will now spend a couple of hours getting through to the right person at customer services and try to retrieve the £25.
12-03-2024 12:42 PM - edited 12-03-2024 12:42 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.