Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 66342 Views
  • 69 replies
  • 14 kudos

My bills history was complete shock to me.

As I was not checking well what I had been paying knowing the bill is uniform on What I agreed from the start I discovered lately that I had been charged of bills I cannot comprehend how they came to be. It is strange that I was made to pay £40 to 60...

ET25 by Visitor
  • 435 Views
  • 1 replies
  • 1 kudos

Splitting a contract

Hi,I'm the owner of a contract for 1 phone and SIM and a SIM only contract. I've split from my partner and want to take his off my account so he pays for his own plan etc. We both need to keep the same numbers, Can you tell me if this can be done sim...

Aimee85 by Visitor
  • 2284 Views
  • 2 replies
  • 2 kudos

Resolved! Billing

Hello, is it possible to access an itemised bill from September 2021 please 

Resolved! Cannot upgrade?

Hello all. My contract is ending on 23/1 and I did apply for a free upgrade to a sim only plan a month ago. Just wondering though if this will automatically take effect after the end of contract. I could not find any proof, no email or nothing stated...

Direct debit

Hi just want some advice so I missed my direct debit on the 10th I realised on the 11th night and so this morning I paid it through the app now I’ve just received a tex saying that I’ve missed it and a second attempt will be made in approx 7 days and...

Hc151 by Investigator
  • 518 Views
  • 1 replies
  • 2 kudos

Mobile phone billing AppStore

 Hi I was trying to add my ee number as payment method on AppStore but always get an errors saying (There may be a billing issue with your mobile account. Contact your provider or add a new payment method.)Does anyone know how to fix this thanks

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