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Issue with purchasing things with phone bill

Ethanbutt1
Explorer

‎11-03-2024 03:48 PM

I can no longer pay for in app purchasing via the PlayStation app anymore? When I try to do so it just says something went wrong. Been happining for months now phone bill gets paid religiously every month too what do can I do!!!!

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎11-03-2024 05:04 PM

@Ethanbutt1 : There’s a £40 limit per transaction and a £240 monthly limit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Ethanbutt1
Explorer
In response to XRaySpeX

‎11-03-2024 05:07 PM

I cannot make a single transaction anymore that’s the issue I already knew that.

0 Helpful
Leanne_T
EE Community Support Team
In response to Ethanbutt1

‎11-03-2024 06:39 PM

Thanks for coming here @Ethanbutt1 

If you give us a call on 150, the team will get your account looked into to see what is needed to get the in app payments sorted 🙂

Leanne. 

0 Helpful