Issue with purchasing things with phone bill

Ethanbutt1
Explorer

‎11-03-2024 03:48 PM

I can no longer pay for in app purchasing via the PlayStation app anymore? When I try to do so it just says something went wrong. Been happining for months now phone bill gets paid religiously every month too what do can I do!!!!

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-03-2024 05:04 PM

@Ethanbutt1 : There’s a £40 limit per transaction and a £240 monthly limit.

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Ethanbutt1
Explorer
In response to XRaySpeX

‎11-03-2024 05:07 PM

I cannot make a single transaction anymore that’s the issue I already knew that.

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Leanne_T
EE Community Support Team
In response to Ethanbutt1

‎11-03-2024 06:39 PM

Thanks for coming here @Ethanbutt1 

If you give us a call on 150, the team will get your account looked into to see what is needed to get the in app payments sorted 🙂

Leanne. 

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