Application was declined but no refund

[Anamaria8]

So i tried getting a phone and gave 30 quid upfront 4 WEEKS AGO.

The transaction was pending for like 2 weeks. I wasn't logged in so i made my purchase as a visitor/guest. That money has been taken out and they never emailed me or anything. Didn't even tell me when i would get my money back. Don't get any contract with EE they scam you and take your money.

[Anamaria8]

I've had the same problem and it's been over 4 weeks and no refund. I want my money back this is absolutely ridiculous. How can you guys take people's money and not return it? This is really shady.

[Christopher_G]

I'm sorry to hear that you haven't had the money returned yet, @Anamaria8. I recommend speaking to our Mobile Care team so they can look into what has happened.

Chris

[Christopher_G]

Welcome to the community, @Anamaria8 

I replied to your other post too. I recommend speaking to our Mobile Care team so they can look into what has happened and look to get your money returned as soon as possible.

Chris

[Anamaria8]

I have tried to contact you guys and no one will help me i even contacted my bank. Nobody wants to help or do anything. 

[Northerner]

Hi @Anamaria8 

It is your bank that ring fences your payment pending debit. It seems strange this is still on hold 4 weeks later. You need to speak to your bank and ask them when they will release funds. 

Thanks 

[Anamaria8]

No no my bank has released the funds 2-3 weeks ago already. It was pending for 2 about 2 weeks might have been less actually. And i got 0 response from ee regarding my refund. No info on what happened to the money whatsoever.

[Katie_B]

Hi @Anamaria8. 

When you spoke with our customer care team what did they advise?

Katie

[Anamaria8]

They told me that i need to contact my bank which i did and my bank can't give me back funds that they haven't taken out of my account it was ee who took out the money. I would like my money back immediately 

[Katie_B]

I am sorry to hear the team have been unable to locate your payment @Anamaria8. 

Have you been able to speak with your bank?

Katie