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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14260 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24826 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49735 Views
  • 55 replies
  • 13 Helpful

Online payment not working

I’m trying to pay my phone bill online but every time I go to checkout it just tells me “Sorry something went wrong, we couldn’t process your payment” I’ve tried 4 times now and there’s nothing wrong with my card 

Bri101 by • Investigator
  • 4016 Views
  • 22 replies
  • 4 Helpful

billing payment

I have just had a bill through for payment of 49 but l only paid phone bill on the 7th of this month and will l get cut off 

Resolved! Can

Hello I want to cancel my contract can you please cancel my contract please I know I have 2 weeks time to cancel 

Nexhmije by • Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Picture messages

Hi.I’ve noticed On my up coming bill for this month that I have been charged for 3 x picture messages but I haven’t sent any photos by text message. I tried to open the link to see the he numbers I was supposed to send them to but it keeps coming up ...

KarenK4 by • Explorer
  • 554 Views
  • 3 replies
  • 1 Helpful
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