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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16094 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26158 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53868 Views
  • 55 replies
  • 13 Helpful

Resolved! Upgrade start

Hi,I have literally just upgraded through the app after being out of contract for a while.When will my new contract start? I load up the app and it's still showing my previous plan and allowences?

Obi74 by • Investigator
  • 681 Views
  • 7 replies
  • 0 Helpful

Resolved! Payment Date

Hi Team I called today to request that you collect on the 29th September same as last month as by presenting on the 26th is unacceptable due to insufficient funds till 28th month! I was told I could delay payment but there would be an additional char...

Luna_69 by • Visitor
  • 328 Views
  • 1 replies
  • 1 Helpful

End of contract

Hi there,My contract end in 4 months time. I’m looking to upgrade to the new iPhone 15 max. Would it be better to wait the 4months out then trade in my phone or just upgrade anyway? It also says that after the contract ends i would be paying the same...

Mobile phone bill

I have received a reminder text about paying my mobile bill today. I paid £175.30 on the 16th September. This is what I consider the amount due. But is not showing on Bills and Payments. When you suspended by service on 9th September I was unable to ...

Modmalc by • Investigator
  • 399 Views
  • 1 replies
  • 0 Helpful

Correct name and surname

hello I have rang you and asked you to correct my name on my account but it seems you still spell my name the same . my name is Farzaneh xxxxxxxx please correct spelling. [Mod edit: Please do not share personal details such as your full name, as you...

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