Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59523 Views
  • 69 replies
  • 14 Helpful

Contract

My contract ended 3/12/23 still paying £73 for phone bill - what do I do to stop it ?

Rachy_51 by Investigator
  • 335 Views
  • 1 replies
  • 0 Helpful

Resolved! Change price plan

I have asked for change price plan for sim data only during 14 days cooling-off period. I was told change will occur in next month. But my sim stop working today and and on my ee a don't have any plan . I call ee and they said current contract has be...

MarcinT by Investigator
  • 574 Views
  • 3 replies
  • 0 Helpful

Resolved! PAC number

Has anyone been charged for cancelling their contract and trying to get their PAC number 14 days before their contract is due to end? 

amycog by Visitor
  • 415 Views
  • 1 replies
  • 1 Helpful

Resolved! Extra cost to my plan

It looks like I have been charged twice to one  number. I have a few numbers added to my bill, recently I have added another number, and took pay monthly phone for my doughter (iPhone 14). I have my monthly charge for line and device plus extra cost ...

Screenshot_20231210_124352.jpg Screenshot_20231210_124357.jpg

Upgrade issues

Hi, my contract ended on the 18th of Nov 2023 I have been trying to upgrade for a few weeks but couldn't find a decent phone deal that didn't cost a bomb so I decided to just upgrade the sim to a pay and go one as my phone is still in great condition...

NonaC28 by Established Contributor
  • 795 Views
  • 6 replies
  • 4 Helpful

Received tx messages

I have received a tx message saying that they couldn't take payment  but i don't know why they are taken payment my dd have come outAnyone had same thingThanks in advance