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Does anyone know why there is two charges on my plan

Sanaa24
Visitor

‎13-04-2024 08:36 PM

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0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-04-2024 08:39 PM - edited ‎13-04-2024 08:40 PM

@Sanaa24 : Yes, you've taken out a flex-pay plan where you have 1 contract & bill for the handset & another for the airtime plan on its SIM. You would've had this spelt to you when your ordered.

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Chris_B
EE Community Star
EE Community Star

‎14-04-2024 07:42 AM - edited ‎14-04-2024 07:44 AM

@Sanaa24  Plreae read THIS    And as @XRaySpeX  says this would of been agreed to by you and you would of had to agree to the T&Cs of the flex pay agreement that you obviously didn’t read or understand.    
 
 Try clicking the READ THE T&Cs of your flex pay.   This is what you agreed too in order to have this flex pay tariff. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.