Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Multiple Times taken payment

Hi dear EE team I want to complaint about the payment, I had to pay 185.83 pound. I tried 2 times by a call to 150, but it said it failed, And I also did payment by EE application, then it was successful. But when I intered to my bank account , it w...

Want to know you have taken 93pounds out of my account

Downgrade

Hi I want to downgrade my phone to a simple sim deal with an older phone, I just wondered what the options were.

Resolved! Cancel phone contract

Hi, if I cancel my mobile phone with ee what happens to the 2nd line contract on another device, this isn't due to end for another 6 months

Charged

Hi this will now be the 4th time I am contacting you ! I have changed to a sim only deal but have been charged this month at the same price as my old contract

Upgrade

All I wanted to do was get something cheaper as I seem to be on the most expensive plan ever,but I have to wait another six months ..even though I’m on a monthly plan..wth is that about !

Account cancelled and final payment paid but additional payment taken

My payment was made in full on the 5th June. The account was cancelled on 13th June and further payment was made to cover the contract term. I was told that no other payment would be due and my account was now fully closed. On the 26th June another p...

Resolved! I want to close my contract

Hi .. dec month 2022, i buy iphone 14 pro and now i want to close my contract bcz of high inflation rate charges plz give me the solution

Direct debit

Why not debit my direct debit can you plz REM me the reason

Re: Bill

Since I recieved my daughters upgrade a couple of months ago my bills have gone from £32pm to £50+. Her mobile was upgraded like for like and should still have a block on premium numbers/anything over and above the contract.