Social Tariff for Mobiles
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16-05-2024 08:48 PM
Hello
I have an unlimited SIM only plan at the moment paying £23 a month. However I am now out of work and claiming universal credit.
I believe I can now have the social tariff to lower my outgoings while I'm out of work. However, what I'd like to know is if the data will be throttled because it's a cheaper tariff. I live in a rural area and mobile companies standard packages give a poor reception, so for this current deal I paid extra for their "best speed".
I tried ringing EE but had to go through a text chat and didn't get any information from the agent on this.
thanks
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16-05-2024 09:10 PM
Hi @pendle666
If you read the link @Chris_B provided then there is another link which provides the info you need:
What do you get?
£12 per month* SIM only, includes:
- 5GB data on the UK’s best network
- Unlimited calls
- Unlimited texts
- Great speeds, max. 25 Mbps
30-day rolling contract for 12 months. No early exit fees apply.
The answer is yes this is a limited tariff compared to the tariff you are in now.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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16-05-2024 08:52 PM
@pendle666 Please have a read of THIS
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16-05-2024 08:57 PM
Thank you, but that doesn't really answer my question. There's no point in taking advantage of the social tariff available to me, if I cannot get a good data signal and speed as I use quite a bit of data.
I saw when I took my contract out that there were several unlimited packages available all offering the same but a different price.
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16-05-2024 09:10 PM
Hi @pendle666
If you read the link @Chris_B provided then there is another link which provides the info you need:
What do you get?
£12 per month* SIM only, includes:
- 5GB data on the UK’s best network
- Unlimited calls
- Unlimited texts
- Great speeds, max. 25 Mbps
30-day rolling contract for 12 months. No early exit fees apply.
The answer is yes this is a limited tariff compared to the tariff you are in now.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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16-05-2024 09:12 PM
That's great, thank you for your help.
