Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 63983 Views
  • 69 replies
  • 14 Helpful

Bill

I don't understand why my bill is getting higher and higher, it's too much, I won't renew my contract in my life because it doesn't make sense if every few months the cost of my service increases even knowing that I don't use half of it  

Re: Terrible customer service

Had a similar issue which I am dealing with now.Returned a faulty phone and my account is still not resolved. Spoke to about 15 colleagues across  over 10 calls over the last 3 weeks and they keep on telling me to give it 78 hours and it will be reso...

Extra charges

is there a way of seeing what companies your extra charges are from? It just comes up with individual figures and says “from another company or service” but doesn’t say what it’s from? 

adrsss change

want to change my billing addrss my phone number *********** my name karamjit kaur kindly change my address    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]