Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Change Contract

I'm mid contract and signed up for a deal which offers way too much data that I will never get close to using. I want to stay with EE but also hoping there are some options to downgrade the plan that helps loyal customers such as me who are stuck mid...

What to know what help can you render to pay my bills

Hi

Resolved! How can I pay my bills?

How can I pay my bills?

Can not get into my account to view my bill

Np265ns

Resolved! cancell my account

Resolved! Re: How much is my bill and whens my direct due please

How much is my bill?

EE bill that I don't owe?

I have a letter telling me that I owe £14.77 for a recently closed account.I have not had an EE account for well over 10 years.The letter threatens debt collection and the Credit Reference problems I will face if I don't pay it.I eventually managed ...

How long is a new customer contract order left with fraud team?

I recently placed an order online for a monthly contract with handset and everything went through fine online - then next day I had a message asking me to contact the customer services team. I needed to verify a few things as a new customer to EE - ...

Payment bill

Can you setup direct debit for my bank account each month also I want to pay £30 today into my account is

Resolved! My pay monthly bill

I went into my account and locked at my bill but I also noticed in the itemized bill section that it looks like I have been charged for several text messages when 100% I should not have been I have unlimited texts (I've seen and understand that I've ...