Rejoining EE Issue

[Shane90]

I'm looking to rejoin EE, but have ran into an issue, wondering if anyone has experienced anything similar, or has any advice please?

I previously had a 2 year contract with EE, this ended in November 2022, I then switched onto a 12 month sim only contract, which came to an end in November 2023, at this point I opted to leave EE, due to a competitor offering a better deal.

I'm looking to rejoin EE, however when I log in and look at taking out a sim only plan I get the message "

We need to pause there…

It looks like you’re already an EE customer. If you’re a pay monthly customer, log in or register now and it’ll be easier to find the perfect plan for you."

I called EE earlier today, they stated it appeared the address was blacklisted, I'm unsure as to why, I paid all my monthly bills on time with EE, and when requesting my PAC code, the text confirmed my outstanding balance was £0. The rep stated this could have been previous occupants at the address, which is weird as when I joined EE I was in this current address, and I've never been rejected for anything else previously

Anyway the rep tried putting it through again, and said she would speak to the credit team, after speaking to them she stated it had been declined again but couldn't explain as to why. The only thing she "could" suggest, was that I had to wait a period of time before I could rejoin EE - I've not heard of this before, and it has been 5-6 months since my last EE bill

Anyone that could offer advice or an insight to this, would be appreciated

[Christopher_G]

Hi @Shane90 

I'm sorry to hear that you've had a problem moving back to us. To take out a new contract, even if you've had an account with us previously, you'd need to pass certain checks.

Check out our Credit Files Explained help page, there is some information around this and contact details on there for you to query it too.

Chris

[Shane90]

Good afternoon Chris,

I completely understand and appreciate this, however I've looked on my own credit check, using companies you suggest, who stated I have no issues showing up, with an "excellent" credit score, as well as checking with other reputable credit check websites. I have zero outstanding balances, so I'm confused as to why I could be failing any credit checks with EE (had no other issues with any other companies) and why I am potentially blacklisted and getting no explanation? 

[bristolian]

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@Shane90 wrote:

I have no issues showing up, with an "excellent" credit score

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Just on this specific point, there isn't any such thing as a credit score that you can know about.

You have a documented credit file which contains aspects of your financial history. Individual lenders use that to confidentially score you against their own internal criteria. Some marketing agencies also use this to sell you a "credit score" which is rated against their own arbitrary criteria - meaningless outside that organisation.