Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I need fully itemised copy of all bills from both sim cards on mu accounts from

tpaul6358
Investigator
Investigator

‎12-04-2024 04:18 PM

 

0 Helpful
9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

‎12-04-2024 04:23 PM

@tpaul6358 : For that you need to order Itemised Billing @ £2.50 pm from CS. It is not retrospective but will start on your next bill after you order it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

‎12-04-2024 04:23 PM

Itemised billing is charged at £2.50 per month and cannot be applied retrospectively. If you have the service active, you can download those bills from your myEE online account.

tpaul6358
Investigator
Investigator
In response to bristolian

‎12-04-2024 04:33 PM

Its the bill not itemised wen down loaded
0 Helpful
tpaul6358
Investigator
Investigator
In response to XRaySpeX

‎12-04-2024 04:34 PM

Thanks but need previous bills not from now d
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to tpaul6358

‎12-04-2024 04:36 PM

Then you needed to have Itemised Billing in place at the time.. It sounds as tho' you didn't!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
tpaul6358
Investigator
Investigator
In response to tpaul6358

‎12-04-2024 04:38 PM

No but thanks 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to tpaul6358

‎12-04-2024 04:39 PM

In the absence of having itemised billing in place at the time, You could submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
tpaul6358
Investigator
Investigator
In response to XRaySpeX

‎12-04-2024 04:54 PM

I didn't. Ill give billing a call .its possible they did it for me b4 x
thanks 😊
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to tpaul6358

‎12-04-2024 05:15 PM

Not if you're not paying out £2.50 pm for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful