05-12-2025 09:20 PM
Hello!
Does anyone in the community know how there would be a random credit card set up on my EE broadband account?!
I tried to set up direct debit a while back and got the dreaded "you owe £XXX" email after it obviously wasn't actioned/never went through during a home move.
Went to pay it off and whoever Claire is has their mastercard on there?
Anyone had this happen to them before? EE/BT said they can't see anything on my account, but my pic proves otherwise...
06-12-2025 02:55 PM
Hello @n020591 ,
Welcome to the community,
Have you spoken to customer service about this? I would strongly advise you to do this, as it obviously should not be there and needs sorting out, if you have not already done so.