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Someone else's card on my account?!

n020591
Visitor

Hello!

Does anyone in the community know how there would be a random credit card set up on my EE broadband account?!
I tried to set up direct debit a while back and got the dreaded "you owe £XXX" email after it obviously wasn't actioned/never went through during a home move.

Went to pay it off and whoever Claire is has their mastercard on there?
Anyone had this happen to them before? EE/BT said they can't see anything on my account, but my pic proves otherwise...

EE random card_05.12.25.png

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @n020591 ,

Welcome to the community,

Have you spoken to customer service about this? I would strongly advise you to do this, as it obviously should not be there and needs sorting out, if you have not already done so.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.