Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59520 Views
  • 69 replies
  • 14 Helpful

Contract

Hello, I have just purchased an S23 Ultra paid monthly (finance) and a contract to come with it. The question is, is there anyway to keep the phone and pay the finance without activating the separate EE contract that I have ordered with it ? Or would...

NathanF46 by Investigator
  • 484 Views
  • 5 replies
  • 0 Helpful

Re: Employee complaint

I have just been on to EE to renew or upgrade my contract which has expired. I spoke to the most obnoxious representative of EE I have ever had the misfortune to speak to and I want to make an official complaint, how do I go about it please.  

NEG1 by Explorer
  • 554 Views
  • 2 replies
  • 1 Helpful

Bill pay

Hi.  Can you please help me ,  so my monthly payment was 16£ per month.  last month took 21£ and now it’s taken 37£ . What’s the reason? I didn’t change anything? I even can’t change my plan because it’s not enough  gb for one month.  Thank you Kind ...

Lidush by Visitor
  • 338 Views
  • 1 replies
  • 0 Helpful

End of contract

I just spoke with EE my contract finished 2 months ago and they still charging me . The lady she said I have to call up EE to cancel my contract and 30 days notice period ?! So why EE not send me reminder 14 days before my contract ends . Like this t...

Payment is now due on your EE account

Hey, I've had an e-mail from: superfast5gand4gdigita6739450905@truereligionoutlet.org.uk  Which says  I owe money. Here's the text: It appears that we haven't received the £68.07 payment to settle your last bill by the specified pay-by date. Unfortu...

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Lockie85 by Visitor
  • 526 Views
  • 1 replies
  • 0 Helpful