Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Pay my bill

I my name is there already. I used to pay my bill on 12/11/2023 by phone call today I notice the service was blocked and asking to pay bill of 72 pounds. I thinking some people don't deserve the job they doing

I seem to have two direct debits coming off my account

EE account showing as an 'unsecured loan'

Hi, I have 4 lines on my account (all family phones with EE). After an upgrade for one of these lines, it is now showing this upgrade on my credit report as an unsecured laon! This has only appeared since upgrade on that line and only showing that li...

Re: How exactly do we pay our final bill?

I do not pay by direct debit. I left EE by porting my PAC to another provider. I do have an outstanding amount to pay but My EE app showed 0 Pounds due. I waited for the letter stating my final bill or an email but did not receive it within a month....

Resolved! Problem

I had problems with my account, I need to make the payment and I don't know where to find the bill to pay. Or I wanted to change the bank where the direct debit will be made. grateful, Isabelle Siqueira

Services restricted

I had my services restricted but I’ve now paid my bill via calling 360 and paying on my card but my services are still not working

Pause account whilst away for 6 months

Hi I am in Australia for the next 6 months so would like to pause my EE account and keep my number for when I return.

Downgrade of my monthly subscription from £30 to £15

Re: EE digital assistance

Hi is there a way I can pay my phone bill in smaller amounts please.

Contract

Hello, I have just purchased an S23 Ultra paid monthly (finance) and a contract to come with it. The question is, is there anyway to keep the phone and pay the finance without activating the separate EE contract that I have ordered with it ? Or would...