Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Am I able to remove a number from account without phoning?

I'm looking to remove a number from my account without having to phone EE, the contracts end was December.I've done this before but I cant remember if it was through live chat or other means. Live chat doesn't ever seem to be coming up as an option a...

When you go to ee for fix a problem,they changing your contract.its a scamming

Hi,when I change my phone,my SIM card doesn’t work and I went to ee enfield town/london branch a month ago.Branch manager said me,just wait 20 min,we will sort this problem.and he gave me new sim card and he said me i changed your plan,you will pay l...

Extra Charges I have Never Used

Why am I being billed for Extra Charges I have never used? I have been in the Caribbean for six months and billed for Extra Charges for the past couple of months. I have only once used my phone to make or receive phone calls here, and after getting t...

Final Bill

Hi, I cancelled my phone bill and was said it would be £79 and this was around a week ago, i haven’t been charged the final amount however my phone number has been transferred over to my new mobile provider and when i sign into EE my phone is gone a...

Complaint

Evening all,I'm having a bit of trouble trying to get £40 refunded.Long story short, EE have collected £480 for a PlayStation 5. This should have been £440.No one seems to be able to grasp the fact that nine payments of £40 were collected between Feb...