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EE Roaming - Help when abroad with your EE phone or device
If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
I have switched from Virgin Media. I having trouble with seitch deal.
Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received, and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...
EE TV Box Pro – IPC6023 Error Despite Full Troubleshooting
Hi all,I’m getting the IPC6023 error on my EE TV Box Pro, which I understand is related to multicast streaming.Here’s what I’ve tried so far:Restarted the EE TV Box Pro, EE Hub, and any related devicesChecked that all equipment is either EE or BT sup...
I desperately need help with activating a new pre paid sim please🙏
I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by...
Microsoft Teams Quality Issue
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
First boot up of the EE Smart Hub Plus
Hello all, I made a post a week or so ago about migrating from the BT SH2 to the EE SH+, this new hub arrived today - it was told over the phone at the time of ordering last week that it would be a simple plug and play, minimal setup. I wanted to swi...
Praise a member of staff
Hello,I have just gotten off the phone with one of your agents who provided some excellent service. I’ve searched high and low on the website to find a way to send compliments but can only find complaints.If you could point me in the direction of how...
X in bubble above 'despatched'
I ordered the Google pixel 9a in Iris as an upgrade. I was text yesterday with a message saying I have a new document, which is nowhere to be found in my EE when I log in. When I try and track the order there is an X in a bubble above despatched. No ...
Paying Broadband to EE and BT
I have just realised I am paying BT for broadband and landline (now about £50 per month) but I am also paying EE £48.34 pm as well as £21 for 2 SIM only mobile phones. I do not know what the £48.34 is for.
Xbox game pass ultimate
I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?
