Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Please help

I just want to pay an outstanding bill for my mom.

Resolved! Upgrade to sim only

If i upgrade my current ee plan to a sim only plan will i keep the same number?

Resolved! Cannot See my bill that I have to Pay so I do not see how much I owe

Resolved! My bill and services being stopped

My bill was due on the 15th if this month it I didn't get paid un till a few days or so later so I had to pay my bill late but when I go to pay my bill it wouldn't let me and kept telling me that there was no outstanding balance and it kept doing th...

How long is my contract

Resolved! How to go paperless

How do I go paperless

Resolved! Re: Being charged twice

I know how it feels. Today I set up a direct debit plus pay my outstanding balance of £101 then after went to do some shopping to find out I had no money in my account as it had been taken twice showing on my statement .This cleared me completely out...

They charged me £62

Resolved! Re: Chit chat

Why was a different money taking out of my account

Price Increase

When the 10% plus 3.9% increase was announced, I spoke to an EE rep who assured me the 10% part would not apply. Hard to credit that level of competence. Real reason for calling was because main part of my bill related to the phone which was a fixed ...